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FAQ
Q: What makes your slippers supportive?
Q: What makes your slippers supportive?
A: Our slippers feature a high-quality EVA (Ethylene-Vinyl Acetate) outsole, which provides better arch support and cushioning than standard soft soles, reducing foot fatigue.
Q: What is the estimated delivery time for my order?
Q: What is the estimated delivery time for my order?
- Order Processing: Please allow 1–2 business days for our team to process and pack your order.
- Shipping Method (Standard): We offer one standard shipping option. Delivery is expected within 6–10 business days once the order has been shipped.
- Tracking: A tracking number will be provided in your shipment confirmation email so you can monitor your package.
- Delays: Processing and shipping may take longer during peak holiday seasons.
Q: What should I do if I received the wrong item or an incorrect size?
Q: What should I do if I received the wrong item or an incorrect size?
A: We sincerely apologize for any error with your order! Please contact our Customer Support team immediately at support@nossoslippers.com.
In your email, include your original order number and a brief description of the incorrect item you received. We will promptly arrange for the correct item to be sent to you and will provide a prepaid label to return the wrong item at no cost to you.



